Frequently Asked Questions
Everything you need to know about our premium apparel collection.
What is the standard shipping time for Kooks Headers apparel?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-15 business days depending on the destination.
How do I know which size will fit me best?
We provide a detailed sizing chart on every product page. Our garments are generally true-to-size, but we recommend measuring a favorite item from your closet and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate an exchange for a different size or color, please visit our online returns portal.
Are your garments sustainably sourced?
Quality and ethics are our priorities. We partner with manufacturers that follow fair labor practices and utilize high-quality, durable materials designed to last longer and reduce waste.
Can I track my order after it has been placed?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.